We do use the phone when needed, but if everyone is comfortable, we prefer text messaging for most communication. It keeps details clear and easy to reference. Phone calls interrupt daily service work, and email can be hard to sort. If you ever need to use the phone—especially for first contact—please call our number and request a return call.

Sometimes I can accommodate folks who live further away but are still within a reasonable distance. Do you want to fly me out? Probably not…though that has happened once before! I’m very confident in my skillset…I don’t mind doing a service during slow time which are further out. You’re best option is to send me a text. Additionally, pull your friends and neighbors into the mix and let’s make a day of it!

Yes! Every pellet stove cleaning involves removing the ash from the venting, from the stove to the outside air. This include properly lined chimney flues. We do not however include ash removal from a liner terminated into the masonry chimney. Extra charges for this would apply.

Yes we can, provided that we do not need service parts. In some cases there are work arounds. If you have an old stove that needs a new controller, you may be out of luck as there are increasingly more and more stove models that are simply expiring out of service.

I try very hard to open an honest in my pricing but I cannot know fully the scope of work until I arrive. That said, my pricing does reflect my skillset. Sometimes repairs do take longer than expected.Check out my pricing under SERVICES.

Yes! In the late winter into the early spring any existing customer can sign up for End of Season Service™ or the more inclusive Hassle Free Heat™ service plan. These plans are. At every service I will ask you if you’d like to be on the list and we can set a placeholder in the upcoming off-season schedule.

Each stove is serviced individually and requires its own inspection, cleaning, and diagnostics. When booking, the default option is “Just 1 stove.” You can select “Add another stove,” which increases the price—but because our travel and setup are already covered, the total cost is less than booking two separate service calls.

No. We do not offer emergency or after-hours service. Instead, we offer our Hassle-Free Heat™ seasonal service plan at a fixed price, along with an End-of-Season service every stove owner should perform—on their own or professionally—to help prevent in-season breakdowns and avoid surprises when heat is needed most.