Sometimes I can accommodate folks who live further away but are still within a reasonable distance. Do you want to fly me out? Probably not…though that has happened once before! I’m very confident in my skillset…I don’t mind doing a service during slow time which are further out. You’re best option is to send me a text. Additionally, pull your friends and neighbors into the mix and let’s make a day of it!

Yes! Every pellet stove cleaning involves removing the ash from the venting, from the stove to the outside air. This include properly lined chimney flues. We do not however include ash removal from a liner terminated into the masonry chimney. Extra charges for this would apply.

By all means, if your a phone person, reach out with a call. You’ll get my asnwering system. I do make time to return calls each day but during peak season that may be difficult. Look at this way…1 phone call takes anywhere from 3-8 minutes per transaction, maybe more. Now pultiply that by 50 to 100 calls a day. There simply aren’t enough minutes in a day. Also, unless I’m dictating the call, I do not a have a written record of the conversation…so text or email is best…or simply book the service.

Yes we can, provided that we do not need service parts. In some cases there are work arounds. If you have an old stove that needs a new controller, you may be out of luck as there are increasingly more and more stove models that are simply expiring out of service.

I try very hard to open an honest in my pricing but I cannot know fully the scope of work until I arrive. That said, my pricing does reflect my skillset. Sometimes repairs do take longer than expected.Check out my pricing under SERVICES.

Yes! In the late winter into the early spring any existing customer can sign up for End of Season Service™ or the more inclusive Hassle Free Heat™ service plan. These plans are. At every service I will ask you if you’d like to be on the list and we can set a placeholder in the upcoming off-season schedule.