About Us

It all started with me fixing a pellet stove for my mother-in-law.

At the time, it wasn’t a business plan or a long-term goal. It was just a stove that wasn’t working and someone in the family who needed help. After that repair, my mother-in-law mentioned it at the breakfast diner her family owned. She talked me up to customers, and before long people were calling because someone they trusted said, “You should call Scott. He knows pellet stoves.”

That’s how pellet-stove-service.com began.

What started as word of mouth gradually turned into a full-time career in the pellet stove industry. Over the years, I completed tens of thousands of service calls and worked directly with homeowners, installers, manufacturers, and distributors. I learned quickly that pellet stoves are dependable machines when they’re properly installed and maintained — and a source of frustration when they’re not.

As my experience grew, I also helped build what became the largest pellet stove parts company in the United States. That role gave me a perspective few technicians ever get. I was able to see failure patterns across thousands of stoves, understand which components consistently hold up, and recognize design choices that create long-term service issues. That knowledge still informs how I approach troubleshooting, maintenance, and repairs today.

Outside of service work, I’ve spent years helping people understand their stoves and cut through misinformation. I’ve been an active contributor on hearth.com, built and moderated one of the largest independent Facebook groups dedicated to pellet stove troubleshooting and repair, and spoken at regional and national events. I’ve also participated in industry and policy discussions in Washington, D.C., including serving as a board member of the Alliance for Green Heat.

Pellet-stove-service.com exists for the same reason it started — to help people keep their stoves running safely, efficiently, and without surprises. I’m independent, brand-neutral, and focused on doing the work the right way, one stove at a time.