A clean Stove is a Happy stove
Pellet-Stove-Service.com
I’m back servicing pellet stoves.
Some of you may already know the story—but for those who don’t, here it is.
Back in 2018, I was dealing with chronic arm issues. After twenty years of hands-on pellet stove service, the wear and tear was catching up with me. Around that time, someone expressed interest in buying my business, and I was also offered a position at StoveParts4Less.com to help build what is now the world’s largest aftermarket pellet stove parts retailer.
I do not regret the past six years. I learned a lot and my arms eventually fully healed but things didn’t go quite the way I imagined. The buyer for the business deal passed away during COVID and their parent company dissolved. At SP4L, this year’s recent tariffs went into effect April 2nd, squeezing the budget and they couldn’t afford to keep me on.
So... I’m back. Back with a renewed focus to rebuild my company back up. May of you I have kept in touch with and I’m thankful.
If you’ve worked with me before, I’d love to be your stove guy again. And for those who I have yet to meet…Try me out, truly…your stove will run better than you ever thought possible.
Whichever side your on, I’m offering a $50.00 discount good toward any service scheduled before the end of 2025. At checkout, on the day of service I will deduct $50 from your bill. Let’s stay in touch—and let’s keep those stoves burning perfectly!
Warmly,
Scott Williamson
$50.00 OFF All Services Booked In 2025
Applied at checkout the day of service.
Pellet Stove Cleaning
When I first started this company, every service call was a mystery. I didn’t know what I was doing — yet. But I figured if I thoroughly cleaned each stove and paid close attention to how everything worked together, I’d start to understand how pellet stoves truly functioned. And if I understood how things were supposed to work, I’d know when something was off.
That approach served me well.
Since 2003, I’ve completed nearly 20,000 service calls and developed hands-on working knowledge of over 153 unique pellet stove models — covering every major manufacturer that’s ever existed.
Most pellet stoves don’t need new parts or major repairs, they just need to be cleaned properly so that each system can do what it was designed to do. This process usually involves removing all components from the stove, inside and out.
If your “Stove Guy” isn’t doing what I’m listing here, you’re not getting the proper service…but you may be paying for it.
Burn Pot
✔ Removed, cleaned, and inspected for clinkers and blockages
Firebox & Heat Exchanger
✔ Scraped and vacuumed
✔ Heat exchange tubes brushed clean/ restore operation
Combustion Fan (Exhaust Blower)
✔ Blades cleaned and housing vacuumed
✔ Gaskets checked and resealed as needed
Vent Pipe & Flue System
✔ Full inspection and cleaning of the flue pipe
✔ Ash traps, tees, and elbows cleared
Ash Chambers & Ash Pan
✔ Emptied and thoroughly cleaned
Ignition System
✔ Tested and adjusted as needed
Convection Blower (Room Fan)
✔ Blades and housing vacuumed
✔ Motor checked for noise and wear
Door
& Openings
✔ Gaskets inspected for leaks or wear
✔ Hinges aligned and adjusted
✔ Air-wash system inspected
Feed System
✔ Checked for jams, buildup, and proper operation and alignment
Hopper & Pellet Storage Area
✔ Emptied (if needed) and vacuumed
✔ Dust and fines removed to prevent feed issues
Wiring & Electrical Connections
✔ Visually inspected for safety and function
Safety Switches & Sensors
✔ Vacuum switch, snap discs, and others tested for function
Startup Cycle Test, Cleanup, Review with Owner
✔ Complete test run after cleaning to ensure reliable operation
Pellet Stove Repairs
Stop Throwing Parts at the Problem!
Poorly trained service techs can end up costing you a lot. Sure, sometimes new parts are necessary — but not always. There’s often a middle ground. Maybe it’s because I spent years surviving in the field without support from manufacturers or dealers, but I’ve learned how to breathe life back into stoves that others would write off.
Bad auger motor? Try taking it apart and greasing the gears. Whole feed system replacement? Maybe it just needs a new bearing. Loud blower? Take a look at that little sticker: "Oil every 6 months."
My #1 priority is getting your stove up and running — as quickly as possible without running up your bill for unnecessary parts.
And over the years I’ve seen one thing hold true: if you commit to the End of Season Service™ and follow the maintenance plan I recommend, your stove won’t break down in the middle of heating season. It really is that simple.
“What’s your stove doing …or not doing?”
That’s the most important question to ask when requesting service. You know your stove better than anyone. If it’s acting up, making unusual noises, not lighting, or just not performing like it used to — I want to hear about it. Simply by listening to your description, I can learn a lot about what’s going on.
Every stove is different. There are countless variables, but all pellet stoves operate on the same basic principles — and that’s where the diagnostic process starts.
In many cases, a deep, professional cleaning and a few precise adjustments are all it takes to get your stove running like new again.
If your stove does need parts, I have access to just about every part for nearly every model — with a few exceptions for units that are truly obsolete.
Together, we’ll create a clear action plan to get your stove back in shape. I’m confident I can fix it — no matter the issue. When it comes to pellet stove problems, the stove never wins. I always find the solution
Service Calls/ Service Plans
My job isn’t just to clean or fix your stove — it’s to help you truly understand it. Maybe you need me for the tough stuff, or maybe you want to watch and learn how to do it yourself. Either way, I’m here to support you.
At the end of every service call, I go over everything I’ve done and walk you through key points: how you’re using your stove, your fuel, your habits — and what they all mean for performance.
This is your Action Plan — a short, helpful review to leave you feeling informed and confident. Whether you continue to rely on me or want to handle things yourself in the future, I want to make sure you're using your stove the best way possible.
Pellet Stove Service Call™
Comprehensive Cleaning, Inspection, and Startup Testing
Pellet Stove Service Call™ is our standard, technician-grade maintenance appointment—trusted by thousands of customers since 2003. This service includes a full disassembly, cleaning, and inspection of all major components, followed by a complete startup cycle to ensure safe and efficient operation.
From burn pot to blower motor, every part of your stove is checked, cleaned, tested, and adjusted as needed. Whether you book it as part of a seasonal program or a one-time visit, Pellet Stove Service Call™ delivers unmatched thoroughness and reliability.
THIS SERVICE ASSUMES A 2 HOUR ARRIVAL WINDOW AND A 1.5 TO 2 HOUR SERVICE DURATION. DIFFICULT REPAIRS BEYOND 2 HRS ARE BILLED IN 30 MINUTE INCREMENTS AT OUR $140.00 HOURLY BILLING RATE ($70.00 PER HALF-HOUR).RETURN VISITS FOR REPLACEMENT PARTS ARE BILLED AT $195.00 FLAT FEE WHEN PARTS ARE ORDERED THROUGH US.
Current Pricing: $295.00
End of Season Service™
A Thorough Prepaid Service Call—No Clock Watching
End of Season Service™ is a simple, prepaid off-season service call that goes deep into cleaning and diagnostics—with no time limit. I’ve performed this service for thousands of customers since 2003. The off-season is the best time to replace worn parts, fix installation issues, or upgrade components—without the time constraints of time. I block off 2 hours for each service but if it takes 3, so be it. Any return trip to install parts are simply billed at an hourly rate between May and August.
End of Season Service™ is ideal for repeat customers who like to plan ahead, hate it when their stove is down and do not want to pay in-season service call rates.
THIS SERVICE ASSUMES A 2 HOUR ARRIVAL. SERVICE DURATION SHOULD BE BETWEEN 1.5-2 HOURS BUT THERE IS NO ADDITIONAL CHARGES FOR OVERTIME. RETURN VISITS FOR REPLACEMENT PARTS ARE BILLED AT $95.00 FLAT FEE WHEN PARTS ARE ORDERED THROUGH US. OPEN ENROLLMENT IS MARCH 15TH- JUNE 1ST EACH YEAR. BOOKINGS ARE FIRST COME FURST SERVE, SPACES ARE LIMITED AND WE SELL OUT EACH YEAR.
OPEN ENROLLMENT IS CURRENTLY CLOSED FOR 2025
Service Area
Since 2003 I have been servicing stove owners in Massacusetts. Take a look on the map and see if you’re in my service area. I cover all of Norfolk, Bristol and Plymouth Counties and selected town in Worcester and Barnstable Counties. My current towns serviced includes:
Barnstable County
Barnstable, Bourne, Falmouth, Mashpee, Sandwich
Bristol County
Acushnet, Attleboro, Berkley, Dartmouth, Dighton, Easton, Fairhaven, Fall River, Freetown, Mansfield, New Bedford, North Attleborough, Norton, Raynham, Rehoboth, Seekonk, Somerset, Swansea, Taunton, Westport
Norfolk County
Avon, Bellingham, Braintree, Brookline, Canton, Cohasset, Dedham, Dover, Foxborough, Franklin, Holbrook, Medfield, Medway, Millis, Milton, Needham, Norfolk, Norwood, Plainville, Quincy, Randolph, Sharon, Stoughton, Walpole, Wellesley, Westwood, Weymouth, Wrentham
Middlesex County
Acton, Ashland, Ayer, Bedford, Belmont, Framingham, Hudson, Littleton, Marlborough, Shirley, Sudbury, Wayland, Wilmington, Winchester
Plymouth County
Abington, Bridgewater, Brockton, Carver, Duxbury, East Bridgewater, Halifax, Hanover, Hanson, Hingham, Hull, Kingston, Lakeville, Marion, Marshfield, Mattapoisett, Middleborough, Norwell, Pembroke, Plymouth, Plympton, Rochester, Rockland, Scituate, Wareham, West Bridgewater, Whitman
Worcester County
Blackstone, Mendon, Milford, Northborough, Southbridge, Sutton, Uxbridge, Auburn, Bolton, Boylston, Clinton, Grafton, Millbury, Millville, Upton, West Boylston
Hearthwork™
Custom Projects, Restorations & Specialty Installations
Hearthwork™ is our brand of specialty pellet stove work that falls outside of routine maintenance and repair., to include; This includes expert re-installations, full stove refurbishing, interior upgrades, stone facing for mantels, surround enhancements, and other custom solutions that require time, craftsmanship, and experience.
Whether you're restoring a classic unit, relocating a stove, improving ventilation, or upgrading the look of your hearth, my Hearthwork™ service is tailored to meet your exact needs—with a focus on creating exactly what you envision.
Project scope and pricing are reviewed in advance. Work is scheduled seasonally based on complexity and my availability.
If it’s detailed, one-of-a-kind, or requires a skilled hand, it’s Hearthwork™.
Preferred Business Contacts
Whenever possible I like to conduct business without ever needing to make a phone call. I’m always busy, your always busy…but mostly, I have extreme moments of ADHD. It’s a problem if I have to remember anything short term.
TXT: 774.202.9696 (if you call, leave a message I try to return calls by 6pm)
E-Mail: service@pellet-stove-service.com
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Scott Williamson
Pellet-Stove-Service.com
115 Agricultural Avenue
Rehoboth, MA 02769 -
My Facebook Group: Pellet Stove Troubleshooting and Repair